bit735 Privacy Policy

1.1 bit735 ("we," "us," "our") is committed to protecting the privacy and personal data of all individuals who access or use the bit735 platform, including the website at bit735.com, all associated mobile-optimised interfaces, and any related services including the sportsbook, live casino, slots, Star Fishing, and Keno Bonus Number products.

1.2 This Privacy Policy has been prepared in accordance with applicable data protection principles and sets out clearly: what personal data we collect from you; why we collect it; how we use it; with whom we share it; how long we keep it; and what your rights are in relation to it.

1.3 This Policy applies to all bit735 users, including visitors who browse the platform without registering, registered Account holders, and individuals who contact bit735 support. It applies regardless of whether you access the platform from Karachi, Lahore, Islamabad, Faisalabad, or any other location.

1.4 This Privacy Policy should be read alongside the bit735 Terms and Conditions and Responsible Gaming Policy, both of which form part of the overall agreement between you and bit735.

2.1 For the purposes of this Privacy Policy, bit735 acts as the data controller in respect of all personal data collected from users of the platform. This means bit735 determines the purposes and means by which your personal data is processed.

2.2 In certain situations — such as when processing payments through JazzCash, EasyPaisa, HBL, or other payment providers — those third parties act as independent data controllers in respect of payment data processed on their own systems. Their processing of your data is governed by their own privacy policies.

2.3 Where bit735 engages third-party service providers to process personal data on our behalf (for example, identity verification providers or fraud detection services), such providers act as data processors and are bound by contractual obligations to process data only in accordance with bit735's instructions.

3.1 bit735 collects the following categories of personal data from users:

3.2 bit735 does not collect or store full payment card numbers. All payment card processing, where applicable, is handled exclusively by PCI DSS-compliant payment processors. bit735 receives only tokenised payment references.

3.3 bit735 may collect certain special category data — specifically, data relating to problem gambling indicators — for the purposes of responsible gaming monitoring. This data is collected and processed under strict access controls and is used solely for player protection purposes.

4.1 bit735 collects personal data through the following channels:

• Direct submission: Information you provide when creating your Account, completing KYC verification, making deposits or withdrawal requests, contacting support, or responding to surveys;
• Automated collection: Technical and device data collected automatically via cookies, server logs, and similar technologies when you access the bit735 platform (see Section 8 for full cookie details);
• Third-party sources: Identity and address verification data received from KYC/AML service providers; fraud risk signals received from payment processors; and device fingerprinting data from fraud prevention services;
• Platform interaction: Gaming activity data generated as a natural result of your use of the bit735 sportsbook, casino, slots, Star Fishing, and Keno Bonus Number products.

4.2 Where bit735 receives personal data about you from a third-party source, we will inform you of this at the earliest practical opportunity unless doing so would compromise fraud detection or legal investigation processes.

5.1 bit735 uses the personal data collected from you for the following purposes:

• Account administration: Creating and managing your bit735 Account, authenticating your identity on login, and maintaining your Account preferences and settings;
• Transaction processing: Processing PKR deposits via JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, Raast, 1LINK, and GrabPay; processing withdrawal requests; and maintaining financial records;
• KYC and regulatory compliance: Verifying your identity and age (21+), meeting anti-money laundering (AML) obligations, and complying with applicable financial crime prevention requirements;
• Fraud and security: Detecting and preventing fraudulent activity, multi-accounting, bonus abuse, collusion, money laundering, and other prohibited conduct as defined in the bit735 Terms and Conditions;
• Responsible gaming: Monitoring gaming behaviour patterns to identify potential problem gambling indicators; administering deposit limits, loss limits, and self-exclusion tools; and fulfilling player protection obligations;
• Customer support: Responding to your queries, complaints, and support requests via live chat and email in English and Urdu;
• Platform improvement: Analysing aggregated usage data to improve platform performance, product offerings, and user experience;
• Marketing communications: Sending you promotional offers, bonus notifications, and platform updates where you have opted in to receive such communications (see Section 14).

6.1 bit735 processes your personal data on the following legal bases:

• Contractual necessity: Processing required to fulfil our obligations to you under the bit735 Terms and Conditions — including Account operation, transaction processing, and customer support;
• Legal obligation: Processing required to comply with applicable laws, including KYC/AML verification, age verification (21+), tax reporting, and responding to lawful requests from regulatory or law enforcement authorities;
• Legitimate interests: Processing conducted for purposes of fraud detection, platform security, responsible gaming monitoring, and platform analytics, where such interests are not overridden by your fundamental privacy rights;
• Consent: Processing of data for optional marketing communications, where you have provided explicit opt-in consent. Consent may be withdrawn at any time via your Account settings or by contacting support.

6.2 Where bit735 relies on legitimate interests as the legal basis for processing, we have assessed that our interests do not override your rights and freedoms. You retain the right to object to processing on this basis as described in Section 11.

7.1 bit735 does not sell, rent, or trade your personal data to any third party for commercial purposes. Personal data is shared only in the following circumstances and with the following categories of recipients:

• Payment processors: JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, Raast, 1LINK, GrabPay, and other payment service providers, to the extent necessary to process your financial transactions;
• Identity verification providers: Third-party KYC and AML service providers engaged to verify your identity documents and confirm your age and address details;
• Fraud prevention services: Third-party fraud detection and device fingerprinting services used to protect the bit735 platform and its users from fraudulent activity;
• IT and hosting providers: Cloud hosting, server management, and platform infrastructure providers who process data on our behalf under strict data processing agreements;
• Regulatory and law enforcement authorities: Government agencies, financial intelligence units, or law enforcement bodies where disclosure is required by applicable law, court order, or regulatory obligation;
• Responsible gaming organisations: Where a self-exclusion request requires notification to cross-platform exclusion registries, your data may be shared with such registries to give effect to the exclusion.

7.2 All third-party service providers engaged by bit735 to process personal data on our behalf are bound by contractual data processing agreements that restrict their use of your data to the specific purpose for which it was shared and require them to maintain appropriate security standards.

8.1 bit735 uses cookies and similar tracking technologies on the platform to ensure correct platform functionality, maintain your login session, personalise your experience, and collect analytical data about platform usage patterns.

8.2 The following categories of cookies are used on the bit735 platform:

• Strictly necessary cookies: Essential for platform functionality, including maintaining your authenticated session, remembering your language preferences, and ensuring secure transactions. These cookies cannot be disabled without impacting platform functionality;
• Analytical cookies: Used to collect aggregated, anonymised data about how users navigate and interact with the bit735 platform, enabling us to identify areas for improvement;
• Functional cookies: Used to remember your preferences such as display settings, notification preferences, and previously viewed content;
• Security cookies: Used to detect and prevent fraudulent activity, bot traffic, and other security threats to the platform.

8.3 bit735 does not use third-party advertising cookies or tracking pixels that share your data with external advertising networks.

8.4 You may manage cookie preferences through your browser settings. Please note that disabling strictly necessary cookies may prevent you from accessing certain features of the bit735 platform, including the ability to log in or complete financial transactions.

9.1 bit735 implements technical and organisational security measures appropriate to the sensitivity of the personal data held, including:

• 256-bit SSL/TLS encryption on all connections between your device and the bit735 platform;
• Encryption of personal data and financial records at rest on bit735 servers;
• Role-based access controls limiting staff access to personal data on a strict need-to-know basis;
• Regular security assessments and penetration testing of the bit735 platform infrastructure;
• Multi-factor authentication requirements for Account access and sensitive operations;
• Comprehensive audit logging of all access to personal data by bit735 staff and systems.

9.2 Notwithstanding these measures, no internet transmission or electronic storage system is entirely secure. bit735 cannot guarantee the absolute security of data transmitted over the internet. In the event of a data security incident that poses a significant risk to your rights, bit735 will notify affected users and relevant authorities in accordance with applicable law.

9.3 You are responsible for maintaining the security of your own Account credentials. bit735 recommends using a strong, unique password for your bit735 Account and enabling SMS-based login verification. If you suspect your Account credentials have been compromised, contact bit735 support immediately via live chat.

10.1 bit735 retains personal data for the periods set out below, after which data is securely deleted or anonymised unless a longer retention period is required by law:

10.2 Where you request deletion of your personal data prior to the expiry of the applicable retention period, bit735 will comply to the extent permitted by law, retaining only the minimum data required to meet legal and regulatory obligations.

11.1 As a bit735 user, you have the following rights in relation to your personal data. To exercise any of these rights, contact the bit735 support team via live chat or email. bit735 will respond within 30 calendar days of receiving a verifiable request:

11.2 bit735 will not charge a fee for reasonable data rights requests. In the event of a manifestly unfounded or excessive request, bit735 reserves the right to charge a reasonable administrative fee or decline the request, with written reasons provided.

11.3 If you are not satisfied with bit735's response to a privacy request or complaint, you have the right to escalate your complaint to the relevant data protection authority in your jurisdiction.

12.1 The bit735 platform is strictly restricted to individuals aged 21 years and over. bit735 does not knowingly collect or process personal data belonging to individuals under the age of 21.

12.2 If bit735 becomes aware that personal data has been collected from a person under 21 years of age, that Account will be immediately closed, all associated data will be deleted (subject to any mandatory legal retention obligations), and any deposits will be returned to the originating payment method.

12.3 If you believe that a person under 21 has registered an Account on the bit735 platform, please contact the support team immediately via live chat so that appropriate action can be taken without delay.

13.1 bit735 may transfer personal data to service providers or infrastructure partners located outside Pakistan. Where such transfers occur, bit735 ensures that appropriate safeguards are in place to protect your data, including contractual clauses requiring the recipient to maintain data protection standards equivalent to those applied by bit735.

13.2 Payment data transmitted to payment processors such as JazzCash and EasyPaisa is processed within Pakistan's financial infrastructure in accordance with the policies of those institutions and applicable Pakistani financial regulations.

13.3 bit735 does not transfer KYC documents or identity verification data to countries that do not provide an adequate level of data protection without the use of appropriate contractual safeguards.

14.1 bit735 may send you promotional communications including bonus offers, new product announcements, PSL season betting promotions, and platform updates where you have provided explicit opt-in consent during registration or through your Account settings.

14.2 Marketing communications may be delivered via email or SMS to your registered contact details. bit735 will not send marketing communications via WhatsApp, social media direct messages, or any channel you have not explicitly authorised.

14.3 You may withdraw your consent to receive marketing communications at any time by:

• Updating your communication preferences in the bit735 Account settings panel;
• Clicking the "unsubscribe" link included in any marketing email;
• Contacting the bit735 support team via live chat and requesting removal from marketing lists.

14.4 Withdrawal of marketing consent does not affect your ability to use the bit735 platform or receive essential transactional communications relating to your Account, such as deposit confirmations, withdrawal notifications, and KYC requests. These communications are necessary for Account operation and will continue regardless of marketing preferences.

14.5 bit735 does not share your contact details with third-party marketing organisations or advertising networks. All promotional communications you receive will originate from bit735 directly.

15.1 bit735 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or platform operations. The "Last Updated" date at the top of this document will be revised whenever a change is made.

15.2 Where a change to this Policy constitutes a material alteration to your privacy rights or to how bit735 processes your personal data, bit735 will notify you in advance via your registered email address or a prominent notice on the platform. You will be given a reasonable opportunity to review the changes before they take effect.

15.3 For minor or administrative amendments, publication of the updated Policy on bit735.com constitutes sufficient notice. Continued use of the platform following the effective date of any amendment constitutes your acceptance of the revised Policy.

15.4 bit735 recommends that you review this Privacy Policy periodically to remain informed about how your personal data is being handled. Previous versions of this Policy are available upon request by contacting the support team.

16.1 For any questions, concerns, or requests relating to this Privacy Policy or the processing of your personal data by bit735, please contact us through the following channels:

• Live Chat: Available 24 hours a day, 7 days a week via bit735.com. Support is available in both English and Urdu. Average response time is 3–5 minutes.
• Email: [email protected] — for written privacy requests, data subject access requests, or formal complaints. bit735 aims to respond to all written correspondence within 30 calendar days.

16.2 When submitting a data subject access request or any formal privacy request, please provide sufficient information to verify your identity, including your registered username and the email address associated with your bit735 Account. bit735 may require additional verification before processing requests involving sensitive data.

16.3 This Privacy Policy was last reviewed and updated in January 2026. The governing language of this Privacy Policy is English. In the event of any conflict between an English version and any translated version of this Policy, the English version shall prevail.